Know where to act to keep your shipments moving.
Bring tracking, documents and conversations together for each shipment to understand what is holding it up and coordinate the next action. From departure to receipt, your teams work from the same file.
Seeing a delay is where the work begins
An arrival date changes. The team needs to understand what it means for customs clearance, delivery and receipt. The answers often sit with several parties: the forwarder, customs declarant, warehouse and transport team. Without a shared file, everyone reconstructs part of the story.
OneChain brings references, milestones, documents and conversations together around the shipment. Start with an operation that needs attention and find the information needed to act: request a document, clarify an instruction or review the planned receipt.
A delayed arrival, a receipt to review
A sea import is arriving later than expected and a document is missing for customs preparation.
- Transport
- Revised arrival date
- Documents
- Document to transmit
- Receipt
- Appointment to review
Find the document, coordinate its transmission and review the planned receipt with the relevant parties.
Find the context before following up
A container number or booking reference identifies a shipment. The associated orders, received documents and conversations explain what is expected. The file brings these elements together so the team can prepare a follow-up with the relevant context.
Automatic tracking relies on the data available for each mode and partner. Information supplied by teams completes that view. A forecast date and a completed event do not call for the same decision: read them in the context of the information received.
Try it yourself · Interactive demo
Move from tracking to action in the file
Find a shipment in the overview, open its file and review milestones, documents and conversations. The tracking view completes the picture.
Try it yourself · Interactive demo
Find the context in the same file.
Review references, documents and information shared around the shipment.
Try it yourself · Interactive demo
See what has changed in tracking.
Review the updated arrival date and planned milestones to prepare the delivery.
Coordinate the people working on the same operation
For an import, a delayed arrival can change several actions. The shipper finds the missing document and coordinates its transmission to the customs declarant through the agreed workflow. The transport team then reviews the implications for receipt with the warehouse. Information is shared according to the roles and access defined for each participant.
For an export, preparation starts before departure. Instructions and references must come together for collection. Documents, milestones and conversations support the same purpose: making the next action clear to the person responsible.
Keep the operation understandable through to receipt
Conversations attached to the file prevent a decision from remaining in one person’s inbox. An authorized colleague taking over the shipment can find information already shared.
At arrival, the file also provides context for organizing the warehouse appointment and reviewing associated costs. The references prepared at the start remain useful to the people handling the next stage.
Prepare your implementation
Details to work through using your flows and organization.
What information feeds tracking?
Available data depends on the mode, partners and connections in place. Team updates complement received events; a forecast date remains distinct from a completed event.
How are customs documents coordinated?
The file brings shipment documents and context together. Transmission to the customs declarant and the division of responsibilities follow the workflow agreed with your teams.
Does this cover imports and exports?
Both flows use references, documents, milestones and conversations. Import teams prepare arrival and receipt; export teams coordinate the information required before departure.
Review one of your import or export flows
Start with a representative operation, the people involved and the decisions that require the most coordination today.