Give urgent parcels the context a tracking number cannot.
Find shipments and their available milestones in a shared view. An urgent spare part, sample or expected order stays connected to your transport activity.
A carrier status does not explain the whole need
A delayed parcel can hold up maintenance, delay a sample or prevent an expected delivery. For the team, the question goes beyond location: which shipment is it, who is waiting for it and what follow-up is needed? Moving between carrier portals makes this harder when several references are in circulation.
OneChain brings tracking for covered parcels together with other transport operations. Find a reference and review available milestones to understand the shipment’s progress within your activity.
An express spare part is expected
An intervention depends on a shipment whose progress the team needs to check.
- Need
- Part required for the intervention
- Search
- Shipment reference
- Tracking
- Latest available event
Check the received information and prepare follow-up with the appropriate contact.
Find the shipment that needs attention
A reference identifies the shipment; available events show what has been reported during its journey. To prepare a follow-up, the team checks the reference, the latest received event and the information still needed.
When a part is expected for an intervention, read its latest status alongside the receiving team’s need. Old or missing information calls for verification before concluding that delivery has happened. The person handling the follow-up can then prepare a precise request.
Try it yourself · Interactive demo
Find a reference and its events
Open a demonstration shipment to review available milestones. The latest event helps locate the parcel in its journey before preparing the necessary follow-up.
Give teams a common view
Tracking becomes more useful when it joins the company’s transport context. A person taking over should be able to identify the same shipment and understand the information already available. References and covered partners form the starting point for the scope to put in place.
Volume and transit-time analysis starts with collected data. To compare shipments, the team defines the events and dates to observe. This preparation distinguishes a measured duration from an estimate or missing information.
Start with the shipments that keep teams busy
Begin with the carriers used, available references and cases that require the most searching. This focuses centralization on the operations that matter: expected deliveries, urgent shipments or follow-up shared by several people.
Teams then identify where they find this information today and who handles follow-up. These cases provide a practical framework for the data to gather and the partners involved.
Prepare your implementation
Details to work through using your flows and organization.
Which shipments can be tracked?
The scope depends on partners and available data. Your carriers, references and priority flows help define useful coverage for your team.
What does an old or missing event mean?
It identifies a limit in the information received. Without a delivery event, the team should verify the situation before concluding that the shipment has arrived.
Can parcel transit times be analyzed?
Analysis depends on collected dates and selected indicators. Define the departure and arrival events and the scope of shipments being compared.
Review tracking for your express flows
Start with the carriers used, available references and shipments that require the most attention from your teams.